Refund Policy


For your peace of mind we offer a no quibble money back guarantee on all unwanted items returned to us within 30 days of purchase in an unused condition. If the item is found to have been returned in a used condition, we would be unable to process a refund.

Upon receipt of the returned item the refund or replacement will be processed within 48 hours.

Each product also comes with a 6 month warranty against manufacturing fault. Please note, returns cannot be accepted on personalised products unless the item has a manufacturing fault.

If a personalised item does have a manufacturing fault, our normal 6 month warranty applies. Please contact us at if you have any questions or wish to return or exchange an item.


To return your product, you should mail your product to:

Porter Riley
15 West Perry
PE28 0BX
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.